Service updates due to COVID-19 outbreak

Speed Freight Logistics are facing increased demand, despite the reduced capacity available in the global market due to flight cancellations by passenger and cargo airlines. There are also new developments on local regulations related to the containment of COVID-19. These situations result in network changes and temporary service adjustments for FedEx Express and TNT Express shipments, as outlined below.

Please note that the information is subject to change without notice due to the dynamic nature of the situation. For the latest news, please contact your Sales Representative or our Customer Service Hotline, or visit fedex.com or tnt.com.

Global Suspension of Money Back Guarantee

The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis which are impacting our ability to meet our high standards of service.

As a result, we made the decision to suspend our money-back guarantee for all FedEx Express services effective March 23, 2020 until further notice. Because FedEx is an essential transportation service provider, we will continue operating as government restrictions and regulations allow.

Suspension of Signature guidelines

To help promote the safety of our team members and customers, FedEx signature guidelines are being temporarily adjusted for all shipments. In efforts to minimize physical interactions, customers may be asked to verify recipient name in lieu of a physical signature.